PRIDE

The cultural values of PRIDE, meaning Presentation, Respect, Initiative, Deliver, and Exceed, are critical to be displayed at The Lion Richlands. Maintaining a professional appearance, presenting work in an organised and tidy manner, engaging with teammates and guests, and acknowledging contributions promote a positive work environment. Active listening, empathy, taking responsibility, and treating everyone with the same level of professionalism and understanding foster respect. Being proactive in seeking information, offering creative solutions, and anticipating needs lead to initiative. Providing personalised attention, expressing genuine gratitude, creating personal connections, and maintaining a happy approach make for excellent customer service. Exceeding expectations by going above and beyond, exploring innovative ways to enhance experiences, remembering names, and expressing gratitude, sets a company apart from its competitors. Overall, displaying PRIDE values in the workplace contributes to a successful and flourishing club.