SMILE
Displaying cultural values such as spiritedness, mateship, integrity, loyalty, and meeting expectations at Coolangatta Surf Club is crucial for creating a positive and productive work environment. Maintaining a positive and friendly demeanour, entertaining customers, and nurturing genuine relationships build a strong customer base. Volunteering to support others, showing patience, and sharing knowledge and skills fosters a collaborative and supportive team environment. Demonstrating integrity through inclusive behaviour, handling conflicts with dignity, and being receptive to constructive feedback instils trust and respect. Being loyal, punctual, proactive, and meeting expectations contributes to a strong work ethic and a high-quality standard of work. Overall, showcasing these cultural values in the workplace can lead to better job satisfaction, higher team retention, and increased business success.